At 9:10 pm a buyer enquires on a portal about your 2-bedroom listing in Dubai Hills and leaves a WhatsApp number. What is the best first move?

1. Wait until 10 am tomorrow so you do not disturb them
2. Reply on WhatsApp within minutes: introduce yourself, confirm the unit is available and ask a good time for a short call
3. Send 25 other 2-bedroom listings so they have plenty of choice
4. Call immediately, several times in a row, until they answer

On the first call with a new buyer, which set of questions qualifies them best before you book any viewing?

1. Favourite colour scheme, preferred floor and whether they like gyms
2. Nationality, age and current employer only
3. Which other agents they are talking to and what commission those agents charge
4. Budget, cash or mortgage (and pre-approval), timeline to buy, end-user or investor, and who else decides

You had a good call with a buyer who is "not ready for 2 months." What is good CRM discipline?

1. Keep the details in your head; you will remember them
2. Log the call notes, budget and criteria in the CRM, set a follow-up date, and send relevant updates in the meantime
3. Delete the lead because they are not ready
4. Message them every day until they buy

A buyer on WhatsApp asks for options in Dubai Marina. Which message is most professional?

1. Twenty forwarded listings with no comment
2. A short message with three shortlisted units that match their brief, key facts (price, size, service charges) and a proposed viewing slot
3. A 5-minute voice note with all the details
4. "Call me" with no other information

Which of these is acceptable practice for a Dubai broker?

1. Telling a hesitant client the unit will be gone in an hour when it is not true
2. Promising guaranteed capital growth to close faster
3. Giving a client time to review the documents and suggesting they take independent advice when needed
4. Sharing a client's passport copy in a group chat to find a faster deal

A buyer wants a AED 2.4 million villa with a mortgage but has not spoken to any bank yet. They want to start viewings this weekend. What do you advise?

1. Get a mortgage pre-approval first (you can introduce a licensed mortgage adviser), and do one or two viewings meanwhile to sharpen the brief
2. Skip financing questions: banks always approve buyers who earn well
3. Ask the seller to accept a cheque now and sort the mortgage later
4. Refuse to work with the buyer until they pay cash

During discovery, a client says: "I will never live in it, I just want it to work as an investment." How should this change what you show?

1. No change: investors and end-users want exactly the same thing
2. Show only the most luxurious units, because investors always want premium
3. Focus on rental demand, achievable rent, service charges, net yield and ease of resale, rather than personal taste
4. Focus on schools near the unit and the size of the garden

After a viewing, the buyer says: "The price is too high." What is the most professional response?

1. "You are right, I will tell the seller to drop by 10%."
2. "Prices only go up in Dubai, you will regret it."
3. "The seller will not move, take it or leave it."
4. "Too high compared with what? Let me show you the recent registered sales in this building and you can tell me where you see the value."

A tenant who could buy says: "I want to wait for prices to drop." Which answer is honest and helpful?

1. "Nobody can time the market. Let us compare what you pay in rent each year with the cost of owning, using current data, and you decide."
2. "Prices will rise 20% next year, I guarantee it."
3. "A crash is coming, so yes, wait two years."
4. "If you do not sign today, this offer disappears forever."

A seller tells you: "Another agent offered to sell my apartment for a lower commission." What is the best reply?

1. Criticise the other agent and their agency
2. Immediately cut your fee below theirs to win the listing
3. Explain what your fee pays for: pricing based on registered sales, a marketing plan, qualified buyers, regular reports and negotiation that protects the seller's net price
4. Tell the seller you will list it anyway without a signed agreement

An investor says: "I only buy off-plan with a post-handover payment plan." What should a good broker do?

1. Shortlist projects that match, check each one's RERA registration and escrow account, the developer's delivery track record, and explain the risks of delays
2. Tell him post-handover plans do not exist in Dubai
3. Push the ready unit you most want to sell, whatever he says
4. Promise that the handover date in the brochure is guaranteed

You meet an owner to win an exclusive listing (Form A). What should your listing presentation focus on?

1. Promising the highest price you can think of so the owner signs
2. A price recommendation backed by comparable registered sales, a clear marketing plan, the viewing process and how often you will report back
3. Your personal social media follower count only
4. Asking the owner to sign quickly without explaining the agreement

You have a viewing tomorrow at 11 am in a tenanted apartment in Business Bay. What preparation matters most?

1. Nothing: just meet the client in the lobby and improvise
2. Bring the client without telling the tenant to save time
3. Confirm the time with the tenant and owner, arrange access and parking, check the unit beforehand, and prepare key facts and recent comparables
4. Only prepare a discount offer in case the client hesitates

You receive a verbal offer you think is too low for your seller. What should you do?

1. Reject it yourself without telling the seller
2. Ask the buyer to put it in writing and present it to the seller with your view and supporting data
3. Accept it on the seller's behalf to close fast
4. Post it in agent WhatsApp groups to start a bidding war

Another agency has the buyer and you have the seller's listing. What should be in place before the viewing?

1. Nothing; you can sort out who gets what after the sale
2. Only a verbal promise on WhatsApp voice note
3. Ask the buyer to bypass their agent and deal with you directly
4. A signed Form I between the two brokers, with the commission split agreed in writing

An overseas investor asks: "What return will I get on this studio?" What is the right answer?

1. "8% net, guaranteed."
2. A gross and net yield estimate based on current rents for similar units, minus service charges and other costs, with a clear note that rents can change and returns are not guaranteed
3. "Returns in Dubai are always double digit."
4. "I cannot discuss numbers, just buy and you will see."

In an agents' WhatsApp group you see a great "distress deal" with no owner details. A client would love it. What do you do?

1. Verify it first with the listing agent: that they hold a signed listing agreement, the price, availability, and that it can be advertised, before sharing anything with your client
2. Forward it to your client immediately before someone else does
3. Post it on your own social media as your exclusive
4. Tell your client it is verified so they transfer a deposit quickly

You must price a 1-bedroom apartment in a JVC building. Which comparables are the strongest evidence?

1. Asking prices of 1-bedroom listings on the portals today
2. The price the owner paid five years ago, plus inflation
3. Any sale in Dubai in the last year with the same number of bedrooms
4. Registered sales of similar 1-bedroom units in the same building or nearby buildings in the last few months, adjusted for size, floor, view and condition

You represent the seller. A buyer asks you privately: "Between us, what is the lowest the seller will accept?" What do you do?

1. Never reveal it; invite the buyer to put their best offer in writing and you will present it to the seller
2. Give the figure, because it speeds up the deal
3. Hint at it with a wink so you are not technically saying it
4. Tell the buyer a lower figure than the real one to see their reaction

Your buyer wants to offer 12% below the asking price. How do you present it to give it the best chance?

1. Send just the number by text, with no context
2. Tell the seller's agent your buyer will pay the full price later anyway
3. Present the offer in writing with the buyer's proof of funds or pre-approval, a clear timeline and the registered sales that justify the figure
4. Insult the property so the seller lowers expectations